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ITM

Interactive Teller Machine FAQs

Below are some of the Frequently Asked Questions regarding the ITM (Interactive Teller Machine).  Contact Us if you have any additional questions.

Why is the Downtown Ruston branch closing?

Although it will not be staffed will tellers, the branch is not closing. You can conduct your transactions using our ITM in Lane 2. The ITM is available 24/7, with the option to connect with a Live LNB teller during normal business hours. You always have the choice to bank your way between our 3 Ruston locations. 

Why should I use the ITM? 

The ITM is available 24/7, allowing you to process transactions outside of normal business hours. Additionally, the ITM gives you the opportunity to process transactions without transaction slips. 

What are the ITM hours?

The ITM is available 24/7. The Teller Assist feature is available from 8:00 AM - 6:00 PM, Monday - Friday.

What transactions can I do at the ITM? 

Customers can Withdraw, Deposit, or Transfer funds using the ITM. You will need your debit card to process transactions outside of normal business hours. During normal business hours, you can activate Teller Assist to process transactions without a debit card. 

Are there any transaction limits?

DEPOSITS

  • There is no limit on how much cash you can deposit unless the ITM cash slot is full.
  • You may deposit up to 33 checks per transaction, not to exceed a transaction total of $10,000. Individual checks must not exceed $5,000. 

WITHDRAWALS

  • You may withdraw up to $300 per transaction. Please be mindful that LNB's daily ATM withdrawal limit is $1,000.

TRANSFERS

  • You can transfer up to $500,000 per transaction.

When will my deposit transactions post to my account?

Cash deposits will post immediately. Check deposits will posr and become available at the next scheduled processing. Processing occurs at 6:00 PM every business day.

Can I deposit or withdraw coins? 

No, no coins are kept in the ITM. For coin transactions, please visit us at our two other Ruston locations during business hours. 

Can I cash a check at the ITM? 

While there is not a "cash check" function, customers can deposit checks and then withdraw the funds. 

Can I exchange bills at the ITM? 

Yes, you must first deposit the bills you have then withdraw the bills you want. 

Can use the ITM if I’m not a customer? 

Non-customers can use the ITM to make withdrawals only.  

How can I make my conversation at the ITM more private? 

You have the option to communicate with Teller Assist via chat box and/or headphones.

Is video footage recorded and saved?

Yes; video footage is recorded and saved for security purposes. 

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