Below are some of the Frequently Asked Questions regarding the ITM (Interactive Teller Machine). Contact Us if you have any additional questions.
Although it will not be staffed will tellers, the branch is not closing. You can conduct your transactions using our ITM in Lane 2. The ITM is available 24/7, with the option to connect with a Live LNB teller during normal business hours. You always have the choice to bank your way between our 3 Ruston locations.
The ITM is available 24/7, allowing you to process transactions outside of normal business hours. Additionally, the ITM gives you the opportunity to process transactions without transaction slips.
The ITM is available 24/7. The Teller Assist feature is available from 8:00 AM - 6:00 PM, Monday - Friday.
Customers can Withdraw, Deposit, or Transfer funds using the ITM. You will need your debit card to process transactions outside of normal business hours. During normal business hours, you can activate Teller Assist to process transactions without a debit card.
Cash deposits will post immediately. Check deposits will posr and become available at the next scheduled processing. Processing occurs at 6:00 PM every business day.
No, no coins are kept in the ITM. For coin transactions, please visit us at our two other Ruston locations during business hours.
While there is not a "cash check" function, customers can deposit checks and then withdraw the funds.
Yes, you must first deposit the bills you have then withdraw the bills you want.
Non-customers can use the ITM to make withdrawals only.
You have the option to communicate with Teller Assist via chat box and/or headphones.
Yes; video footage is recorded and saved for security purposes.